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ISO/IEC TS 33054:2020

Current Revision

Information technology - Process assessment - Process reference model for service management

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This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).


SDO ISO: International Organization for Standardization
Document Number ISO/IEC 33054
Publication Date Not Available
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/IEC JTC 1/SC 7
Publish Date Document Id Type View
Not Available ISO/IEC TS 33054:2020 Revision