This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
covers IT enabled business processes that are outsourced;
is applicable to the service provider;
is applicable to all lifecycle processes of ITES-BPO;
is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
| SDO | ISO: International Organization for Standardization |
| Document Number | ISO/IEC 30105 |
| Publication Date | Not Available |
| Language | en - English |
| Page Count | |
| Revision Level | |
| Supercedes | |
| Committee | ISO/IEC JTC 1/SC 40 |