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ISO/IEC 30105-8:2022

Current Revision

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

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This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.


SDO ISO: International Organization for Standardization
Document Number ISO/IEC 30105
Publication Date Not Available
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/IEC JTC 1/SC 40
Publish Date Document Id Type View
Not Available ISO/IEC 30105-8:2022 Revision