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ISO/IEC 30105-4:2022

Current Revision

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts

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The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This document:

—    covers IT enabled business processes that are outsourced;

—    is not intended to cover IT services but includes similar, relevant process for completeness;

—    is applicable to the service provider, not to the customer;

—    is applicable to all lifecycle processes of ITES-BPO;

—    details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.


SDO ISO: International Organization for Standardization
Document Number ISO/IEC 30105
Publication Date Not Available
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/IEC JTC 1/SC 40
Publish Date Document Id Type View
Not Available ISO/IEC 30105-4:2022 Revision