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ISO 24510:2007[F]

Current Revision

Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

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Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users [Standard in French]

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.

SDO ISO: International Organization for Standardization
Document Number ISO 24510
Publication Date Not Available
Language fr - French
Page Count
Revision Level
Supercedes
Committee ISO/TC 224
Publish Date Document Id Type View
Not Available ISO 24510:2024 Revision
Not Available ISO 24510:2007 Revision
Not Available ISO 24510:2007[F] Revision
Not Available ISO 24510:2007[S] Revision