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ISO 23592:2021

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Service excellence - Principles and model

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This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


SDO ISO: International Organization for Standardization
Document Number ISO 23592
Publication Date Not Available
Language en - English
Page Count
Revision Level
Supercedes
Committee ISO/TC 312
Publish Date Document Id Type View
Not Available ISO 23592:2021 Revision