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CSA Z317.14:25

Current Revision

Wayfinding for health care facilities

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Wayfinding for health care facilities

Preface

This is the second edition of CSA Z317.14, Wayfinding for health care facilities . It supersedes the first edition published in 2017. This Standard defines the essential elements in planning, implementing, and continually improving wayfinding systems in health care facilities. The following are the major changes to this edition

  1. acknowledgement of neurodiversity, lived experience, and varying abilities of users of the wayfinding system in HCFs (see Clause 0 and Annex C)
  2. a new clause on spatial wayfinding (see Clause 4.1.10)
  3. expanded guidance for the wayfinding multidisciplinary team (see Clause 4.2.2)
  4. updated guidance for washrooms (see Clause 5.6)
  5. a new clause for pre-work and information sharing (see Clause 6.1)
  6. new examples for wing and building allocation (see Clause 6.8 and Clause D.1)
  7. updated guidance and new examples for room and floor numbering systems (see Clause 6.9 and Clause D.2)
  8. expanded guidance on security issues (see Clause 6.13)
  9. expanded guidance on temporary signs and messages (see Clause 6.17)
  10. new clauses on placemaking elements (see Clause 6.20)
  11. updated guidance on evolving technology (see Clause 6.21)
  12. and updated examples of effective wayfinding and program elements (see Annex A) and symbols (see Clause B.2). CSA Group acknowledges that the development of this Standard was made possible, in part, by the financial support of the governments of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Québec, Saskatchewan, and Yukon, as administered by Canada's Drug Agency.

This Standard was prepared by the Subcommittee on Wayfinding in Health Care Facilities, under the jurisdiction of the Technical Committee on Health Care Facilities and the Strategic Steering Committee on Health Care Technology and Systems, and has been formally approved by the Technical Committee. This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group

Scope
1.1 General 1.1.1 Overview

This Standard establishes requirements for the planning, design, implementation, maintenance, evaluation, and continual improvement of wayfinding systems for HCFs.

1.1.2 Components

This Standard addresses the following components of wayfinding

  1. place
  2. people
  3. elements
  4. and continual improvement.

Note: Wayfinding is a user experience, a process, a plan, and a system

1.2 Inclusions

This Standard sets out requirements for intuitive, accessible, and understandable wayfinding through the following

  1. facility design as the starting point of a user-friendly wayfinding system
  2. natural orientation concept in wayfinding strategy
  3. consistency in sign content, layout, and program organization
  4. visual continuity and order in signage for all types of HCFs
  5. the number of decision-making points through HCFs
  6. clarity and consistency in all forms of communication to the patients, visitors, and staff
  7. the number of signs in existing HCFs
  8. memorable wayfinding cues for return patients, visitors, and staff
  9. accessible wayfinding elements
  10. applicable multicultural and multilingual requirements
  11. digital and emerging technologies
  12. and a sustainable approach in the implementation of wayfinding strategies
1.3 Exclusions

This Standard does not include emergency and life safety aspects of egress as determined by the authority having jurisdiction.

1.4 Health care facilities

This Standard applies to all classes of HCFs.

1.5 Terminology

In this Standard, "shall" is used to express a requirement, i.e., a provision that the user is obliged to satisfy in order to comply with the Standard; "should" is used to express a recommendation or that which is advised but not required; and "may" is used to express an option or that which is permissible within the limits of the Standard. Notes accompanying clauses do not include requirements or alternative requirements; the purpose of a note accompanying a clause is to separate from the text explanatory or informative material. Notes to tables and figures are considered part of the table or figure and may be written as requirements. Annexes are designated normative (mandatory) or informative (non-mandatory) to define their application.
SDO CSA: Canadian Standards Association
Document Number
Publication Date Jan. 1, 2025
Language en - English
Page Count 85
Revision Level
Supercedes
Committee
Publish Date Document Id Type View
Jan. 1, 2025 CSA Z317.14:25 Revision
Jan. 1, 2025 CSA Z317.14:F25 Revision